Refund and returns policy

Returns

You may ask to return an item within 7 days of receiving it if it is unused, sealed (for packs, boxes and decks) and in its original condition. Contact us first on WhatsApp 011-1650 7433; do not post items back without our confirmation.

• Opened booster packs and boxes, and cards that have been played or damaged by you, cannot be returned.
• Single cards can be returned only if they differ from the condition described in the listing.
• Return shipping is paid by you, unless we sent the wrong or a damaged item.

Wrong, damaged or missing items

If your parcel arrives damaged, incomplete or with the wrong item, contact us within 48 hours with your order number and photos or an unboxing video. We will replace the item or refund you.

Cancelling an order

You can ask us to cancel an order before it is shipped or collected. Once it has been dispatched, the returns rules above apply.

Pre-orders and deposits

Pre-orders are made for stock we have not yet received. A deposit is refundable on request until we tell you the stock has arrived. After that, the balance is due and the normal returns rules apply. The release date depends on the publisher and may change; if a product is cancelled by the publisher we refund your deposit in full.

How refunds are paid

Approved refunds go back to the original payment method (card or FPX) within 5 to 14 working days. Delivery fees are refunded only when the mistake was ours. Points used on the order are returned to your account, and points earned on a refunded order are removed.

Questions? See our Contact page.